Support for Digital Signage
Support for Digital Signage
Large-scale digital signage networks utilize an array of equipment, software, and nearly limitless content variations. Having a complex digital signage network doesn’t have to add more hours to troubleshooting or your IT team. A team should be available from your digital signage agency that provides complete and effective oversight of your networks. A few aspects of support for digital signage network management are discussed below to provide insight into how essential a strong client support team is.
Point of contact
Having one point of contact for inevitable questions that arise with a large-scale digital signage network is vital to both FWD and our clients. We utilize a one-stop contact to provide tickets and track the status of your inquiry. If your content is potentially incorrect, your network is offline, the display goes blank, or any of the various technology in-between has issues, it all gets channeled through our customer support contact. There’s almost nothing worse than to have a blank digital display and to call a list of people to find the fault. For example, a blank display could be a power issue, network issue, software issue, or hardware issue and each of these could easily have their own untimely support structures. Let one person manage your support and handle all the logistics of finding the potential issue and efficiently resolve it.
Auditing is an essential element for a digital signage support team. All content must be verified to be up to date and all networks must be status checked often. If your network has hundreds of rotating videos and hundreds of locations, a thorough audit needs to be performed regularly to ensure the network is running at 100%. Auditing also finds potential issues before it impacts customers. By performing thorough audits, a small firmware issue can be resolved before it has a negative impact on the quality of the network. Every project and every client has unique needs that utilize various hardware and software. Each network is managed and used independently and auditing helps control issues before they arise.
Managing thousands of hardware pieces and software can be a burden on a company and can easily require dedicated employees. However, if your digital signage provider manages all the logistics it can further provide value and efficiencies to your company. For example, if a location needs a new player the client support team can manage the RMA, shipping, installation, and project management. Which can sound minimal, but when it’s multiplied by hundreds of locations with all their unique needs it becomes a necessity. Additionally, handling the logistics also allows increased efficiencies in preloading content and the latest firmware before delivery.
Technology will inevitably change and have issues. Having a dedicated support team can discover any issues early and troubleshoot the various points of failure efficiently before a customer is impacted. Troubleshooting can take extensive time and resources, especially if it relates to firmware or software difficulties. Troubleshooting at our office or remotely is seamlessly handled by our team over cloud-based content management systems.
Testing is another vital aspect of a digital signage support team. This team can test all the hardware, software, and content in a controlled environment before it’s delivered live to the network in customer-facing areas. Thoroughly testing new projects and hardware instills confidence that when it comes to delivery time the final product will perform exactly as planned.
Overall, technology can easily become overwhelming or complicated for companies whos day to day is not digital signage. It takes years of experience to perform efficient support to small and large-scale digital signage networks. We make it as easy and efficient as possible for our clients whether we manage every aspect or just the content and everything in-between.
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