Client Support Desk

Freshwater takes your digital signage networks seriously.  While we pride ourselves on helping you build reliable networks, we realize that technology needs to be monitored.  While most of our networks have self-healing capabilities, when things act up, our friendly and professional Client Support Desk team is right there to help resolve any issue, many times before you even realize there was an issue.  Here are some of the ways our CSD team supports you and your digital signage networks:
Proactive Monitoring of all of your digital signage networks
Troubleshooting with your onsite staff
Ticket management
24-hour response...or better
Troubleshooting documentation
Optional White Glove service available
Hardware and software support
Partnership with your call centers